Book a service or
Repair call

If you are a Strata resident or tenant, Community Corporation resident, tenant or Property Manager, you must first contact the relevant strata to have them issue a Work Order or Purchase Order to Austronics authorising works to be carried out.

We cannot action any service or repair call without a valid Work Order or Purchase Order.

Use this form to request a service call. Once authorised, we’ll contact you to confirm a suitable time.

Contact Details



Service details

What do you need help with?


Details of the fault or service required

Please include any error messages, noises, or recent changes


Is the system currently working?



Preferred appointment

Technicians aVend service calls between 8:00 am and 4:00 pm, Monday to Friday.
Emergency After-hours callouts incur a surcharge.


Access instructions or special requirements

Please include any specific instructions/requirements (optional)